Refund and Returns Policy
Thank you for shopping at UK Beauty Hub. We want you to be satisfied with your purchase. Please read our refund and return policy carefully.
Website: https://ukbeautyhub.shop
Email: info@ukbeautyhub.shop
Returns Eligibility
You may request a return if:
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The item is unused and unopened
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The item is in its original packaging
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The return request is made within 14 days of delivery
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You provide proof of purchase (order number or receipt)
For hygiene and safety reasons, we cannot accept returns of opened or used beauty products.
Non-Returnable Items
The following items cannot be returned:
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Opened or used beauty products
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Skincare or cosmetic products with broken seals
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Gift cards
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Sale or clearance items
Damaged or Incorrect Items
If you receive:
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A damaged product
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A defective item
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The wrong item
Please contact us within 48 hours of delivery at:
📧 info@ukbeautyhub.shop
Include:
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Your order number
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Clear photos of the product
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Description of the issue
We will review and offer a replacement or refund if approved.
Refund Process
Once we receive and inspect your returned item:
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You will be notified about approval or rejection
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued to your original payment method
Processing times may vary depending on your bank or payment provider.
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a trackable shipping service
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We are not responsible for lost return packages
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
Once the order has been processed or shipped, it cannot be cancelled.
Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: info@ukbeautyhub.shop
🌐 Website: https://ukbeautyhub.shop